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Institute of Tourists Guiding

MR 04676

Privacy Policy

Privacy Policy

This privacy policy sets out how Tours 2 Order uses and protects any information that you provide when you using this website.

Tours 2 Order is committed to ensuring that your privacy is protected. If you are asked to provide information by which you can be identified then it will only be used in accordance with this privacy statement.

Tours 2 Order may change this policy from time to time by updating this page. You should check this page before providing any new information to ensure that you are happy with any changes. These updates will not retroactively affect any data that you previously provided while using this site without informing you of these changes.

This policy is was last updated on 25/04/18.

Our contact details

Graham Horn

Email: info@tours2order.com

Telephone: +44 (0)118 934 2231

Mobile +44 (0)7827 715353

Company website: tours2order.com

Collection of general data and information

This website collects a series of general data and information when transmitting a website. This general data and information are stored in the server log files. We may collect this information about visitors to this site:
the browser types and versions used

  • the operating system used by the accessing system
  • the website from which an accessing system reaches our website (referrers)
  • the date and time of access to the site
  • the Internet protocol address (IP address) of the accessing system
  • any other similar data and information that may be used in the event of attacks on our information technology systems.

This information is not used to draw any conclusions about the user. This information is needed to deliver the content of our website correctly, optimize the content of our website as well and provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.

The anonymous data of the server log files are stored separately from all personal data provided by a user.

Contact forms

This website contains forms that enables a quick direct communication with Tours 2 Order. If a user contacts Tours 2 Order by email or via a contact form, the personal data transmitted by the user are automatically stored. This information is transmitted voluntarily by a user and is stored for the purpose of processing or contacting the user. This data will not be shared with third parties. The uses of this information are clearly displayed to the user where the information is submitted.

Some information requested on these contact forms is mandatory. These mandatory fields are required to fulfil the intended purpose of the form. If you are not comfortable submitting all of the information requested by the form then please get in contact using our contact details on this page. Please be aware that we will probably ask for this information in subsequent communications.

Accessing and updating your personal information

If you would like to access, or have us remove, any identifiable personal data that we have collected on you please get in contact with us using the contact details outlined on this page. We will aim to comply with your wishes as soon as possible unless we have to keep that information for legitimate business or legal reasons.

We do maintain backups of our information to protect it from accidental or malicious deletion. We cannot ensure that your information will be fully removed from these backups as that would compromise their integrity.

Cookie policy

This website use cookies. Cookies are text files that are stored in a computer system via an Internet browser. A specific Internet browser can be recognized and identified using the unique cookie ID. Through the use of cookies, the Tours 2 Order can provide the users of this website with more user-friendly services that would not be possible without the cookie setting.

By means of a cookie, the information and offers on our website can be optimized with the user in mind. Cookies allow us, as previously mentioned, to recognize our website users. The purpose of this recognition is to make it easier for users to utilize our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

Users may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the user deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

Analytics

This website uses Google Analytics to track user behaviour. Google Analytics tracks how users find this website (the referrer), information about the device used to visit this site and information about what pages are viewed and for how long. Additionally specific user behaviour on the site, such as links being clicked or images being viewed, can also be tracked. This information is used to help optimize this website and improve the user experience. To opt-out of Google Analytics, both on this site and others, you may install the google analytics opt-out browser addon https://tools.google.com/dlpage/gaoptout. More information about google analytics can be found here https://www.google.com/intl/en/policies/privacy/.

Paypal payment integration
On this website, the we have integrated components of PayPal. PayPal is an online payment service provider. PayPal is also able to process virtual payments through credit cards when a user does not have a PayPal account. A PayPal account is managed via an email address, which is why there are no classic account numbers. PayPal makes it possible to trigger online payments to third parties or to receive payments. PayPal also accepts trustee functions and offers buyer protection services.

The personal data transmitted to PayPal is usually first name, last name, address, email address, IP address, telephone number, mobile phone number, or other data necessary for payment processing. The processing of the purchase contract also requires such personal data, which are in connection with the respective order.

PayPal will, if necessary, pass on personal data to affiliates and service providers or subcontractors to the extent that this is necessary to fulfill contractual obligations or for data to be processed in the order.

The user has the possibility to revoke consent for the handling of personal data at any time from PayPal. A revocation shall not have any effect on personal data which must be processed, used or transmitted in accordance with (contractual) payment processing.

For more information on how PayPal handles users privacy, view their privacy policy https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

Period for which the personal data will be stored

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract.

Existence of automated decision-making

Tours 2 Order does not use automatic decision-making or profiling.

This privacy policy was based off of a template provided by DG Datenschutz and edited by Red Balloon on behalf of Tours 2 Order.